TECHNICAL SUPPORT ENGINEER

Digital & Ecommerce | Remote

DESCRIPTION

Our client is building a suite of tools to help high-growth e-commerce brands grow even faster. Their focus is on creating a large suite of tools for Shopify, the go-to platform for e-commerce brands.


They are executing an ambitious strategy to build and acquire Shopify apps under a single software platform using shared resources creating the ability to cross-sell on apps within this ecosystem. This suite of tools will come in the form of a portfolio of Shopify apps that each solve a unique problem for the many innovative brands that utilize Shopify.They are also acquiring existing, high potential Shopify apps, improving them, and expanding them.


They are looking to hire talented people who are highly motivated and eager to shape their company’s culture at this early stage.They are well-funded, backed by several top venture capital firms and well-known angels, as well as led by a team of seasoned veterans from well-known startups and large tech companies. 



ABOUT THE ROLE

We are looking to hire a Technical Support Engineer. This role will be part of growing team of engineers who help resolve client issues that require technical expertise beyond what can be handled by Customer Success Reps. We are looking for individuals who will come in and show high cognitive ability, deep domain expertise, and excitement to help shape a strong team culture.



SPECIFIC RESPONSIBILITIES

● Gain deep expertise in how our client’s suite of apps work

● Work with Customer Success team to understand merchant needs

● Provide support for technical issues experienced by merchants including debugging problem app integrations and interactions

● Act as liaison between Customer Success and Technology teams, escalating issues, identifying opportunities, implementing process, and recommending process and product improvements

● Build tools that empower teams including self-service tools for the Customer Success team

● Write documentation and guides for both internal users and merchants

● Participate in Technology team discussions, code reviews, and planning

● Have tons of Startup energy


WORK EXPERIENCE AND REQUIREMENTS:

 Experience as a Support Engineer, QA Engineer, Integration Engineer, IT Support or other client facing technical role

 JavaScript, HTML, & CSS w/common libraries

 JQuery, Bootstrap, & other popular front-end libraries

 Cross-Browser & Cross-Device/Responsive development

 Excellent Debugging, Troubleshooting, & Testing skills

 Comfort with RESTful Services, GraphQL, and APIs

 Comfort with SQL databases and writing queries

 Shopify, liquid templating, and theme development experience a big plus

 Comfort with the Linux command-line & common tools a big plus

 Excellent analytical, communication, & problem solving skills a must


BENEFITS:

 100% remote position

 Very competitive salary