Technical Customer Success Manager
ABOUT THE CLIENT:
The company sits at the intersection of data science and big data in the cybersecurity space. They have raised over $15 million in funding and were named "Hottest CyberTech Startup" by TechCrunch.
The company's platform takes data from across the client’s organization, identifies gaps and builds trusted asset inventories. This leads to automated security controls monitoring, allowing key actors to make informed, risk-based decisions, substantiate regulatory compliance and most importantly answer and prioritize critical cybersecurity questions.
ABOUT THE ROLE:
As a Technical Customer Success Manager, you will deploy, configure and test the company’s platform and solutions with customers throughout their lifecycle.
You will have specific responsibility for:
Contributing to project delivery planning
Supporting customers during the testing phase
Identifying and removing technical roadblocks for the engineering team
Demo’ing and presenting technical ideas and product functionality
Identifying and fixing issues with customer deployments
Developing cybersecurity metrics, analyses and visualizations
BACKGROUND and REQUIREMENTS:
Work experience in customer delivery, technical implementation and/or software development
Familiarity with SQL and data analysis methods
Ability to implement and configure a technical product to suit client requirements
Problem solving skills to identify root causes and propose fixes to technical issues
Ability to work in teams as well as autonomously when required
Interest in learning new technologies and domains, and the ability to pick them up quickly
The successful candidate will be curious, analytical, business oriented, pragmatic, methodical, proactive, autonomous, and humble (but ambitious)
BENEFITS:
Competitive salary including stock options
25 days of paid time off plus company holidays
Training and development opportunities
Up to $700 for remote workspace setup
Company-sponsored healthcare, pension and 401(k) plan
Wide range of well-being support, including video calls with coaches
Commuter benefits